Conditions of Payment

Please read these conditions carefully before placing a request with By placing an request with, you signify your agreement to be bound by these conditions.

Our Contract

Your request is confirmation of an agreement to that you are able to fulfil and will pay the monies required to fully pay for, either up-front or reimburse, the item(s) purchased for you by a volunteer. When you place a request for assistance through, we will send you an e-mail confirming receipt of your request and containing the details of your request (the "Request Confirmation E-mail"). We will send you an e-mail confirming acceptance of your request (the "Request Accepted Confirmation E-mail"). We conclude the contract of payment for a request by you when we dispatch you an e-mail asking for feedback (the "Request Delivered E-mail"). Your contract is with

You consent to receive sales invoices either electronically, or by mail. For requests that were chosen to be paid by invoice, you confirm that the address added is yours and correct.

Our Liability and its affiliates will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the request by us to you was formed.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the request fulfilled for you within a reasonable time.

Amendments to the Conditions of Sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Payment at any time. You will be subject to the terms and conditions, policies and Conditions of Payment in force at the time that you request assistance from us, unless any change to those terms and conditions, policies or these Conditions of Payment is required to be made by law or government authority (in which case it may apply to requests previously placed by you). If any of these Conditions of Payment is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Payment and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Payment.